TourKit
Dashboard

Tour not showing

Systematic checks when nothing renders on the visitor site.

Common reasons tour is not showing

  • Script tag is missing data-key attribute
  • Script key doesn't match your project
  • Tour is set to inactive in dashboard
  • No steps added to the tour yet
  • localStorage has seen flag set (clear with: localStorage.removeItem('tourkit_seen_YOUR_KEY'))
  • data-api URL is wrong or unreachable
  • Ad blocker is blocking the script
  • Dynamic URL not matching — If your URL has IDs like /products/123, use [id] syntax in Trigger URL: /products/[id] not /products/123
Check Network tab to verify SDK is fetching tour config
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Check Network tab to verify SDK is fetching tour config

How to debug

Open the browser console and look for any errors.

In the Network tab you should see a request to: /api/tour/YOUR_SCRIPT_KEY (relative to your data-api base URL).